Terms & Conditions

Before using the services of Tsogto Mongolia Horse Riding Tour (hereinafter “we”, “us” or “our”), please read the following Terms & Conditions and agree to them in advance.

1. Tour Prices and Payment

Tour prices on our English website are shown in US dollars. Payment is made in cash in US dollars or Mongolian tugrik on arrival in Mongolia. Tour prices may change without notice due to changes in exchange rates or in the charges of third parties such as transport operators and accommodation providers. As a rule, tour prices must be paid before we provide our services. However, for train tickets and hotels, we may ask for advance payment at the time of booking. If a booking is made at a price significantly different from the intended price due to a malfunction of our website, booking system or email, a display error, human error or any other reason, we will notify you and may change the booking to the correct price or cancel the booking. In that case, you may either continue the booking at the corrected price or cancel it without paying any cancellation fee.

2. Changes and Cancellations

We may charge a fee set by us when you change or cancel a service. For tours operated by us, the following fees apply to changes and cancellations (all times are Japan Standard Time, JST):

• From 18:01 on the 40th day to 18:00 on the 20th day before departure: 10% of the tour price
• From 18:01 on the 20th day to 18:00 on the 10th day before departure: 20% of the tour price
• From 18:01 on the 10th day to 18:00 on the 3rd day before departure: 30% of the tour price
• From 18:01 on the 3rd day to 18:00 on the day before departure: 50% of the tour price
• From 18:01 on the day before departure, or no-show: 100% of the tour price

*Due to the arrangement of horses and vehicles, if separate cancellation terms are communicated to you at the time of booking, those terms take precedence.

3. Disclaimer

We are not liable for any damage you may suffer while using our services due to the following causes. However, we will make every effort to provide you with information and offer alternatives wherever possible.

• Natural disasters, war, riots or similar events.
• Official duties or orders of government-related bodies, such as the local police.
• Changes in the services of transport operators, accommodation providers or other third parties (no refund will be made even if the schedule changes due to a flight delay).
• Intentional acts or negligence of the customer or a third party.
• Stays with nomadic host families. We choose host families with great care, but as they are private households, we cannot accept responsibility for any trouble that arises during a homestay. As this is a person-to-person exchange, please take care of your own safety and conduct your interactions at your own responsibility.
• The services and times shown may change without notice due to weather, traffic or other conditions on the day. We do not offer refunds for tour changes resulting from such conditions, but we will consider ways to keep you satisfied as far as possible, such as offering alternatives or a discount on your next tour.
• We cannot accept refund requests made after the tour ends that are based on subjective dissatisfaction with the tour or on differences between your personal expectations and the actual tour. If you notice any shortcoming or problem during the tour, please tell our local staff right away so that we can address it on the spot as far as possible.
• Except in cases of our intentional misconduct or gross negligence, we accept no responsibility for damage to, loss or theft of your luggage during the tour (including suitcases, carry-on cases, bags and their accessories).

4. Changes to the Contract

• If events beyond our control occur, such as natural disasters, war, riots, suspension of services by transport or accommodation providers, orders from public authorities, or transport services not operated according to the original schedule, and it is unavoidable in order to carry out the tour safely and smoothly, we may change the itinerary and the content of the travel services (hereinafter the “Contract Details”). Our local staff will explain the circumstances and reasons before or after the change.
• If the applicable fares and charges of the transport operators used for the tour (hereinafter in this section the “Applicable Fares”) increase or decrease substantially beyond what is normally expected, compared with the Applicable Fares officially published and in effect at the time the tour was advertised, due to significant changes in economic conditions or similar reasons, we may increase or decrease the tour price within the amount of that increase or decrease.
• If the tour price rises significantly after you book due to significant changes in economic conditions (such as a sharp change in the exchange rate against the Mongolian tugrik or a major rise in prices in Mongolia), we may ask you for an increased tour price before the tour starts. In that case, if you cancel the tour because of the price increase, you may cancel without paying any cancellation fee, even during the period in which cancellation fees would otherwise apply.

5. Termination of the Contract

Termination by the Customer

• You may terminate the tour contract at any time by paying us the fees set out in “2. Changes and Cancellations”.
• Notwithstanding the preceding paragraph, you may terminate the package tour contract before the tour starts without paying any cancellation fee in the following cases:
  • When we change the Contract Details.
  • When the tour price is increased under “4. Changes to the Contract”.
  • When events such as natural disasters, war, riots, suspension of services by transport or accommodation providers, or orders from public authorities make it impossible, or extremely likely to be impossible, to carry out the tour safely and smoothly.
  • When, for reasons attributable to us, it becomes impossible to carry out the tour according to the itinerary stated in the contract documents.
• If, after the tour has started, you become unable to receive the travel services stated in the contract documents (email) for reasons not attributable to you, or we notify you to that effect, you may, notwithstanding the first paragraph, terminate the part of the contract covering the services you can no longer receive without paying any fee.
• In the case of the preceding paragraph, we will refund the portion of the tour price corresponding to the services you could not receive. However, if this is not due to reasons attributable to us, we will refund that amount after deducting cancellation fees, penalties and other costs already paid or still to be paid for those services.

Termination by Us

• We may terminate the package tour contract before the tour starts, after explaining the reason to you, in the following cases:
  • When it becomes clear that you do not meet the participation requirements we specified in advance, such as gender, age, qualifications or skills.
  • When you are considered unable to endure the tour due to illness, the absence of a necessary caregiver or other reasons.
  • When you are considered likely to cause trouble to other travelers or to hinder the smooth running of the group tour.
  • When you demand a burden beyond a reasonable range regarding the Contract Details.
  • When the number of travelers does not reach the minimum number of participants stated in the contract documents.
  • When events beyond our control, such as natural disasters, war, riots, suspension of services by transport or accommodation providers, or orders from public authorities, make it impossible, or extremely likely to be impossible, to carry out the tour safely and smoothly according to the itinerary stated in the contract documents.
• We may terminate part of the package tour contract even after the tour has started, after explaining the reason to you, in the following cases:
  • When you are unable to continue the tour due to illness, the absence of a necessary caregiver or other reasons.
  • When you consistently fail to follow our instructions given by the tour leader or other staff for the safe and smooth running of the tour (e.g. punctuality at meeting times, not entering restricted areas, not engaging in dangerous behavior, wearing safety equipment, instructions regarding alcohol), or when you seriously disrupt group discipline through violence, threats, insults, harassment or similar conduct toward such staff or other travelers, thereby hindering the safe and smooth running of the tour.
  • When events beyond our control, such as natural disasters, war, riots, suspension of services by transport or accommodation providers, or orders from public authorities, make it impossible to continue the tour.

When we terminate the tour contract under the preceding paragraph, the contractual relationship between us and you ends only with effect for the future. In this case, our obligations for the travel services you have already received are deemed to have been validly performed. In the case of the preceding paragraph, we will refund the portion of the tour price for travel services you have not yet received, after deducting cancellation fees, penalties and other costs already paid or still to be paid for those services. If the contract is terminated due to your intentional act or negligence, failure to follow instructions or any other reason attributable to you, we may charge, in addition to the above costs, any additional costs arising from the discontinuation of the tour (e.g. the cost of arranging an emergency return home, or compensation for damage caused to other tour participants).

6. Handling of Personal Information

We use the personal information you send us by email when applying for a tour to communicate with you and, to the extent necessary to arrange the tour you booked, provide it to our partner transport and accommodation providers (e.g. airlines and hotels) and arranging agents. For details of our policy on protecting personal information, please see our Privacy Policy.

7. Travel Advisories

Depending on your destination, your government may have issued travel advisories or safety information for the country or region. Please check the latest travel advisories and health information issued by your own government before you travel.

8. Travel Insurance

We take every care so that you can use our services safely and with peace of mind. However, to prepare for accidents, illness or theft, you must take out overseas travel insurance that covers horseback riding before joining the tour.

9. Horse Riding

Horses are living animals and may act suddenly and unexpectedly. We take every precaution to prevent accidents, but in the unlikely event of an accident such as a fall from a horse, we cannot provide any compensation (including medical expenses and damages). Please understand that such cases will be handled by the travel insurance you have taken out. In the event of an accident, we will cooperate to the fullest extent in contacting and coordinating with emergency medical facilities.

10. Jurisdiction

All disputes between us and the customer shall be subject to the exclusive jurisdiction, in the first instance, of the court of Mongolia having jurisdiction over the location of our office.