Contact Us
Contact Us
- We reply as soon as possible after receiving your inquiry.
- Email Support Closed on Weekends (Sat–Sun)
- For Urgent Matters, Please Call Us
- On-Site Tours Operate Normal Schedules (7 Days a Week)
Before Reaching Out to Us
QWill I need to share a tent during camping?
Each booking group gets its own tent, and solo travelers usually get a private tent too. However, during peak seasons, solo travelers of the same gender may be asked to share a larger tent. We ensure all shared tents provide ample room and comfort.
QAre toilet facilities available during wilderness camping?
There are no built-in toilet facilities during campsite nights. Guests use natural cover—such as small hills, rocks, or open fields—a short distance from camp. While it may feel unfamiliar at first, doing so under a starry sky is a uniquely memorable Mongolian adventure that most guests quickly get used to!
QHow is luggage handled during camping tours? Can I bring large suitcases?
Yes, absolutely. Your main luggage and camping gear will be transported by our support vehicle. You can access your bags during lunch breaks and at the campsite in the evening.
QIs water provided for washing and brushing teeth during camping?
Bottled water is used for all drinking and washing needs. We provide one complimentary 500ml bottle per person per day. Additional bottles can be purchased at the camp. (Free hot water, Mongolian milk tea, and coffee are always available upon request.)
QDo tours continue if it rains?
Yes, tours operate in the rain. Rain gear is essential, especially in July and August. Getting wet can cause temperatures to feel significantly colder, so please be sure to bring a full two-piece rain suit (jacket and pants).
QDo I need to bring my own tent or sleeping bag?
No, all essential gear—including tents, sleeping bags, and bedding—is provided at no extra charge and included in the tour price. However, you are welcome to bring your own equipment if you prefer.
QCan I charge my electronic devices during the camping tour?
Charging is not available inside the tents. However, you can charge your devices using the 12V cigarette lighter socket in our vehicles while traveling. Please bring your own car charger adapter (12V plug).
QWhat should I wear for riding?
Please refer to the guidelines below regarding riding gear and apparel:
[Helmets]
Helmets are strictly required for all riders. Free rental helmets in various sizes are provided on-site. If you prefer a custom fit, you are very welcome to bring your own helmet.
[Protective Vests]
Protective vests are not provided. If you wish to wear one, please bring your own.
*Important: Inflatable gas-canister body protectors are strictly prohibited. The sudden activation noise can startle horses and create dangerous situations.
[Chaps / Gaiters]
Half-chaps are provided free of charge. They protect your lower legs from rubbing against the stirrup irons when riding without tall riding boots.
[Footwear]
Please bring flat-soled shoes with a low instep and a small heel. Flat-soled sneakers or light riding shoes are ideal, as they easily slip out of the stirrups in case of a fall.
*Please avoid heavy hiking boots, as thick soles and deep treads can get caught in the stirrups.
[Pants]
Flexible, durable stretch pants or riding tights are recommended. Denim jeans are best avoided, as the fabric stiffens easily when wet. To prevent saddle soreness during long riding hours, some riders wear padded underwear or seamless layers underneath.
[Gloves]
Standard work gloves, gardening gloves, or basic riding gloves are perfectly fine.
